Horsemanship Policies
BE PREPARED Heeled boots are mandatory. Minors under 18 must wear a helmet, which they should provide themselves, although a limited number of helmets are available for loan. Please dress appropriately for the weather, with layered clothing in autumn and winter. Long trousers are mandatory. Remember to bring snacks and a water bottle.
ADVANCE PAYMENT Lesson packages must be paid for in advance and used within 30 days or a set term. Lessons are non-refundable, do not carry over, and cannot be transferred.
BILLED MONTHLY Lessons are billed monthly and can be set up online as a subscription and auto renewal or a onetime purchase. Payment is due on the last lesson of each month for the following month.
Late payments, after the 5th, will incur a $25.00 late fee. Payment is made through the website.
REFUNDS In certain cases, a refund may be necessary. Stella’s Chance will process refunds promptly, which could take 30-45 days.
24-HOUR CANCELLATION POLICY Please cancel or reschedule at least one day before your lesson to avoid charges. Cancellations within 24 hours will count as a used lesson.
LATE ARRIVAL POLICY Arriving over 10 minutes late will result in automatic cancellation, and the lesson will be considered used since the instructor and horse were prepared.
Text message cancellations/late arrivals 360-562-5405
SICK POLICY Please do not come to your activity if you are sick. Follow what you would do for school/work. Fever, vomiting, diarrhea, etc., please stay home and get well. Cancellations may be made via text.
WEATHER When schools are delayed or closed for the day due to weather conditions, lessons are also canceled. Temperatures exceeding 85 degrees or poor air quality may necessitate a change in activities or cancellation.
INSTRUCTOR CANCELLATION If a Guide/Instructor needs to cancel lessons for any reason, those lessons will be scheduled as a make-up but not refunded.
VIEWING LESSONS Guardians and family members are warmly welcome to quietly observe riding lessons from the designated viewing area. It is very important that children are supervised at all times and are strictly not allowed to enter stalls or paddocks for their safety. Parents have the option to remain and watch from the benches conveniently located outside the arena or wait in the comfort of their vehicles. For everyone's safety, we appreciate your cooperation and understanding.
Please click on the Horsemanship Program Handbook for more policy and procedures.
DDA Program Policies
BE PREPARED Dress for the activity, bring a backpack with water, snacks, and any other items you need. Also, make sure to have money or plans for any costs, like movie tickets and snacks.
ACTIVITY REQUEST Check our website for activities and sign up for what you like. We’ll tailor programs for community involvement and specialized support to achieve your goals.
SCHEDULES Once we confirm your authorization and DDA hours, we'll work with you to create a monthly activity schedule. You'll receive a calendar with all the scheduled activities and their details. We'll also define and discuss community engagement and specialized habilitation goals ahead of time, transportation and a funds plan.
TRACKING HOURS At the end of each month, you'll get a summary of activities, hours used, and notes.
24-HOUR CANCELLATION POLICY Please cancel or reschedule at least one day before your scheduled activities.
LATE ARRIVAL /PICK UP OR DROP OFF POLICY Text your guide if you're going to be late for an activity. If we’re providing transportation, be ready for pick-up before we arrive, and make sure a guardian is there when we drop you off.
Text message cancellations/late arrivals 360-562-5405
SICK POLICY Please do not come to your activity if you are sick. Follow what you would do for school/work. Fever, vomiting, diarrhea, etc., please stay home and get well. Cancellations may be made via text.
WEATHER When schools are delayed or closed for the day due to weather conditions, lessons are also canceled. Temperatures exceeding 85 degrees or poor air quality may necessitate a change in activities or cancellation.
GUIDE CANCELLATION If a Guide has to cancel, those hours will be rescheduled if possible.
Please click on the DDA Program Handbook for more policy and procedures.